Body | This information applies to the following software products:
- Brady Workstation - all apps and suites
- LabelMark 6 (discontinued)
- LabelMark 5 (discontinued)
Can I manage my Brady software licenses without contacting Technical Support?Yes, you can register and manage your licenses using the software self-service portal: Managing Your Licenses in the Brady Software Self-Service PortalIf I need to move the license to a new PC, do I need to buy a new license? No, licenses can be transferred, as long as the license is being removed from the previous PC:
How do I transfer a license to a new user? Licenses are not tied to individual users, they are tied to PC hardware. Simply transfer the license using the license transfer process (see above).Are the licenses subscription based, or lifetime? LabelMark and Brady Workstation licenses are not subscription based. These are lifetime activations. See:
I bought a printer, does that mean I have a license? Some printers ship with a free license for a paid suite, some printers ship with software as a bundled option, while others ship with information to download the free Basic Design Suite.
See this article to determine if software was included with your printer: Does My Brady Printer Come with Software?Can I trial the software before I buy it? Brady Workstation apps and suites can be trialed for 30 days before purchase. The trial period cannot be extended or reset: Brady Workstation Software Demos and Trial Periods New LabelMark installations may allow trialing the software for 30 days, however licensing for this software can no longer be purchased. Where can I purchase licenses?Brady Workstation licenses can be purchased from this page on BradyID.com. LabelMark licensing can no longer be purchased.How is a Purchased License Delivered?Licenses can be purchased as E-media (email activation) or hard copy. See this article for a step-by-step guide to purchasing licenses:
(Workstation) Can I buy licensing for single apps in Workstation? See: Which Brady Workstation Apps Can be Purchased Outside of a Suite? (Workstation) How do I perform an online activation? See: How to Activate Your Brady Workstation Suite License If I need more users, do I have to buy more licensing?Yes, however we recommend referencing this article to determine if your use-case will require additional licensing: Brady Workstation - Pricing and Licensing Multiple PCs See Also: Brady Workstation - When Do I Need to Buy Another License? If I lost my license, do I have to buy a new one?No, see these articles for options to recover licensing:
Can I use my LabelMark license to get a discount on a licensing upgrade?LabelMark licenses cannot be used to activate Brady Workstation suites. LabelMark license holders can take advantage of discounted pricing via the LabelMark Upgrade Suite: Can I Use My LabelMark License to Activate Brady Workstation Apps and Suites? Can I still activate my license if the software has been discontinued or is obsolete? Yes, LabelMark licenses can still be activated however LabelMark 5 licensing cannot be activated using the online method: Unable to Activate LabelMark 5 Online Brady Technical Support can assist with activation for LabelMark 5 and 6, however we strongly recommend upgrading to Brady Workstation, as discontinued software will not be updated to stay current or operational in the event of unforeseen Windows security updates. Does Brady offer any discount or special promotional licensing? Brady offers bulk license discounts. See: Brady Workstation - Pricing and Licensing Multiple PCs Does Brady offer enterprise licensing? Brady does not offer an enterprise licensing option, however licenses can be purchased in bulk at a discounted rate: Brady Workstation - Pricing and Licensing Multiple PCs If I run Brady Workstation on a server, does that affect licensing? No, some Brady Workstation apps (such as Data Automation) are designed to run in a server environment. See: Can Brady Workstation be Installed on a Server? Can I activate Brady Workstation in a virtual machine? By design, Brady Workstation prevents activation when running in a virtual environment. This is done to prevent circumventing licensing requirements: "No activations available" or "Invalid License ID or Password" errors When Attempting to Activate in a Virtual MachineWhere can I find the EULA?
My company requires a security audit or modifications to the EULABrady Technical Support cannot approve modifications to End User License Agreements for Brady Software. See: Requesting Security Audit Information for Brady Workstation SoftwareTroubleshooting(Workstation) I'm entering the activation info correctly but keep getting an "invalid license" errorSee: Brady Workstation - Invalid License ID or Password error The software is asking for "license ID" or "password" - where do I find that? This is your unique activation information. You can use these resources to locate or recover licensing information:
If the software initially accepts activation information, then prompts to reactivate every time the software is launched or the PC is restarted, then you probably need your IT administrator to activate the software for you. The software is asking for "User Codes 1 and 2", where do I get those? You probably clicked the phone activation option. This method is used when the software must be activated on a PC that does not have an internet connection. This process requires calling tech support. Call Brady Technical Support for your region to assist with phone activations: Global Brady Technical Support Contact InformationThe software asks for activation every time I launch itThis is often caused by administrative rights issues. See: Unable to Activate Brady SoftwareI still have more questions about purchasing a license, who can I talk to?For purchasing and procurement inquiries, contact a product specialist on Brady's sales team.For technical inquiries, such as assistance troubleshooting software that won't activate or help finding a previously purchased license, contact Brady Technical Support for your region: Global Brady Technical Support Contact Information |
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