Salesforce

Brady Workstation - Invalid License ID or Password error

Printable View
« Go Back

Content

 
Article Number000007189
TitleBrady Workstation - Invalid License ID or Password error
Body
Invalid License ID or Password Error

Upon entering activation information, Brady Workstation gives an error that says "Invalid License ID" or "Password error". 

Cause

This error will be given when the activation ID and Password entered are not valid for the installed apps or suite. For example, a PWID suite license will only activate the PWID suite, which includes Text Labels. You cannot use this license to activate Text Labels installed as a standalone app. The entire suite needs to be installed and activated as a whole.

Resolution

Note: If these steps do not resolve, see additional troubleshooting at the end of this article. 
 
  1. Make sure the software is up to date: How to Update Brady Workstation.
If moving to a new PC, download the latest installation files: Brady Workstation - How to Download and Install the Software and Apps from the Web.

 
  1. Confirm which apps or suites are valid for your license ID: How to Find Your Brady Software License.
 
  1. Once confirmed, go to the Brady app store and confirm which suites or apps are currently installed.
Brady App Center
 
  1. Installed apps have a green check mark (orange arrow means update available - when updates are available, always run all updates).
Green checkmark next to the suite or app is installed
 
  1. If the installed suite or apps do not match your license information, select the correct apps or suites and install them.
Note: If the installed suite does match your license, try launching a different app within the suite and then enter activation information.

 
  1. Once installed, launch an app included in the suite. Use your license to activate, this will activate all apps in the suite at once.


Additional Troubleshooting

Virtual Machines - If your license is indeed specifically for the Suite or App (only apps sold separately in the Americas is Custom Designer, GHS or Lockout Tagout) currently installed on the PC, then make sure the PC is not a Virtual Machine.  "No activations available" or "Invalid License ID or Password" error AND the Brady Workstation log file contains the error "Can not load identifiers for BiosUuidIdentifierAlgorithm"

Basic Design Suite - If you continue to receive the "invalid license" error, check to see if you had previously installed the Basic Design Suite. We have seen instances where the Basic Design Suite blocks the activation of other suites. This issue is resolved by completely removing Brady Workstation, then installing only the suite that should be activated: Brady Workstation - Steps To Fully Remove and Re-Install the Software.

GHS (CLP) and GHS Confusion - End users often confuse the CLP and non-CLP versions of the GHS application. The CLP version of GHS meets European requirements. If you are located in the US, it is likely you need the non-CLP version. 
 

Corrupt Registry - Sometimes a complete removal and reinstall of the correct download package is required.
 
  1. Download the correct installation package from Workstation.BradyID.com:
 
  1. Completely remove and reinstall the software using the new installation package: Brady Workstation - Steps To Fully Remove and Re-Install the Software

For other software issues, refer to Brady Workstation - License Activation. If the issue still persists, contact Brady Technical Support: Global Brady Technical Support Contact Information.
URL NameBrady-Workstation-Suite-Invalid-License-error
Powered by