For general THT print quality troubleshooting, refer to Troubleshooting Print Quality Issues.
Possible Causes of Print Quality
- Incorrect label material/ribbon combination. Verify the correct ribbon for the label roll is loaded into the printer. Refer to the Ribbon Cross Reference Guide: BMP61 Ribbon Compatibility Chart and Ribbon and Label Compatibility.
- Battery pack may be worn out and not holding a charge. Battery life is approximately one to three years, depending on its use and care. Order a replacement battery pack.
- Ribbon or label media are installed incorrectly. Ensure ribbon and label material are installed correctly. Review the instructions for loading the ribbon or media: How to Load Ribbon and Labels into the BMP61 and M610 - Load Labels and Ribbon.
- Dust or adhesive accumulated on print head. Clean the print head. Refer to the instructions for cleaning the printer: BMP61 / M610 - Clean the Printer.
- Ribbon wrinkling or not advancing properly. With the ribbon installed, rotate the rewind spool (top spool) in a downward direction until all slack is removed (User Manual Pg.1-15): BMP61 User Manual and M610 - User Manual & Quick Start Guide.
- Update the YB Parts Database: BMP61 - Update the Printer Label Library and M610 Label Printer - Update the Printer Label Library.
Still Not Working?
The issue may be caused by defective label media or mechanical failure, contact Brady Technical Support for additional troubleshooting Global Brady Technical Support Contact Information and provide the part number and lot number: What Is The Label/Ribbon Part Number and Lot Number?
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