Error 50 - Error Reading Media Memory Cell
Symptoms
- My label tape roll says it is empty but actually is full.
- The printer displays error 50.
- The printer is not recognizing the installed labels.
BBP31 / S3100 / BBP35 / BBP37 / S3700
BBP33 / i3300 Error
Affected Products
Users may see this error occur on the S3100, i3300, S3000, BBP30, BBP31, BBP33, BBP35, BBP37 and S3700.
Note: A number of materials are no longer compatible with the BBP33, BBP31, BBP30 model printers. Attempting to use these materials will cause the "Error reading media memory cell" error. Please reference this article for more info: Brady Printers - Error 51, Printer Backfeeds with Error 55.
Cause
When reading the smart cell, the printer attempts to match the CRC with what is read from the tape smart cell. If the printer cannot read the microchip, an error 50 will occur.
Troubleshooting
- Open the cover and make sure the tape is installed correctly and then the error should automatically clear. If not, try and load a different tape roll. If some rolls work and others do not, it is likely the non-working rolls have corrupted microchips. Contact Brady Technical Support for your region: Global Brady Technical Support Contact Information with the part number of the materials you are using.
Articles to assist with installing material:
- Check the contact pins inside the printer for damage.
- S3700 Only - Confirm the material has the V:2 chip design. You will receive this message if you are using V1 materials. The S3700 only works with V2 materials: V2 Chip Redesign for B30 Series Materials.
If error persists contact Brady Technical Support for your region for further troubleshooting: Global Brady Technical Support (Contact Information) and provide the serial number of the printer and part number/lot number of the materials.
Important: The BBP30, BBP31, and BBP33 is obsolete and no longer repaired: Obsolete Brady Printers - No longer supported or repaired.
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