M611 - Invalid Supply / Invalid Ribbon errors

Issue

Invalid Supply or Invalid Ribbon error displays on the LCD.

          


Troubleshooting
 

1. Verify the material is loaded correctly: How to Load Ribbon and Labels into the M611 and How to Load Bulk Materials into the M611.

 

2. Try a different label or ribbon. If available, try a label/ribbon from a different lot number and part number.

 

3. Clean the printer: How to Clean the M611.

 

4. Update the Printer Label Library file: M611 - Update the Printer Label Library.

 

5. If using the M611 Label Printer that has the Authentic A mark above the right side of the LCD screen, Authentic material is required: Portable Printers - Brady Authentic Labels. 

 

If the issue still persists, contact Global Brady Technical Support with the label/ribbon part number and lot number: What Is The Label/Ribbon Part Number and Lot Number?

Related information

• "Printer Cannot Sense the Loaded Label" - M611 and TLS Style Chip Compatibility
• M611 Ribbon and Label Materials Guide
• M611 Gives "Out of Ribbon" Error When a New Ribbon Is Installed