BMP71 - Out of Media

Issue

The BMP71 displays an "Out of Media" error. 


Troubleshooting
 

1. The label roll is empty – Replace the roll.

 

2. The label core has counted down to ‘0’ (when using bulk material) – Replace the core.

As each of these cores has an individual counter, please change the core with each new box of bulk material to avoid this issue in the future: How to Load Bulk Label Material into the BMP71.
 

3.  Printer (especially platen roller and sensors) are dirty – Clean printer sensors and rollers: How to Clean the BMP71.

4. Smart cell is programmed incorrectly – Replace the label roll. If this resolves the issue, contact your distributor or Brady rep for a possible material replacement.

5. Firmware is out of date: How to Upgrade the BMP71 Firmware.

6. Defective sensor or Main Board – If changing material and cleaning the printer do not solve the issue. Contact Brady Technical Support for your region: 

• Global Brady Technical Support Contact Information 
• Repair details (North America): Requesting a Repair Authorization for a Brady Portable Printer

• "No Media Installed" Error on the BMP71
• BMP61 / M611 / BMP71 - Best Practices When Using Bulk Media