Note: This repair process information applies to Brady's North American region. For regions outside of North America, please contact your regional support to obtain repair process and warranty information: Global Brady Technical Support Contact Information. Requesting a Repair Authorization (RA)Repair authorizations can be requested by contacting Brady Technical Support. If you already have a case number from Technical Support, reply in an email with the case number and the following information:
- Return shipping address of the printer
- Billing address
- Printer model
- Printer serial number
- Problem description - Include images and videos if applicable.
- PO or Credit card (required up front for flat rate repairs, we do not bill until the repair is complete)
Note: Credit Card information cannot be sent in an email. Please contact Technical Support to provide card information over a secure line.
Technical Support will create a repair authorization case and send a follow up email authorizing the return for repair. This email will contain details of the repair, instructions for shipping and confirmation of return shipping address. Do not ship a printer to Brady without obtaining a repair authorization. Printers sent without authorization can become lost or greatly delay repair turnaround time. Repairing Portable Brady PrintersBrady currently offers flat rate or warranty repair service for the following printer models:
Note: The BMP21-PLUS, M210 and M211 is not repaired by Brady, see this article for more information - BMP21-PLUS / BMP21-LAB / M210 / M211 - Does Brady Offer Repair Services?
- BMP41
- BMP51 / BMP53
- BMP61
- BradyPrinter M611
- BMP71
- M410
- M510
- M511
- M610
- M611 Label Printer
- M710
Portable Warranty RepairsPrinters under warranty are repaired free of charge. User damage is not covered by the 2 year warranty. Damage from liquids will void the 2 year warranty.
Portable Non-Warranty RepairsA flat rate fee is charged for printers repaired outside of warranty terms and conditions. The flat rate fee includes all parts, labor, cleaning, firmware upgrades if available, 90 day warranty, and the cost to ship it back to you. Contact Brady Technical Support to receive cost information related to portable printer repairs. Portable Repair Flat Rates
- BMP41 - $185 + Tax USD, $205 + Tax CDN
- BMP51 - $185 + Tax USD, $205 + Tax CDN
- BMP61 / M611 - $259 + Tax USD, $269 + Tax CDN
- BMP71 - $259 + Tax USD, $269 + Tax CDN
Not Seeing Your Printer On This List? See Benchtop flat rates here: Requesting a Repair Authorization for a Brady Benchtop Printer.Repair service is no longer offered for these printer models: List of Obsolete Brady Printers (No longer supported or repaired).ShippingWhile you would pay shipping to Brady's repair facility, Brady will match your shipping method and pay return shipping to your facility following repair of your printer. Brady does not cover cost to ship warranty or non-warranty printers to the repair facility.
Box KitsBrady does not offer box kits for portable printers. We suggest avoiding the use of packing peanuts when shipping portable printers, as these can shift around in shipping. Loaner PrintersBrady does not offer loaner or rentals for portable printer repairs. Repair Turnaround TimeRepairs are typically completed within 5-7 business days after the printer arrives at Brady's repair facility. This does not include days spent in shipment.Repair Warranty
Brady offers a 90-day warranty on parts and labor performed. This warranty does not cover additional issues not reported or related to the original repair case. 
