Note: This repair process information applies to Brady's North American region. For regions outside of North America, please contact your regional support to obtain repair process and warranty information: Global Brady Technical Support Contact Information.
Obtaining a Repair Authorization (RA)
Brady does not offer onsite repair services at this time.
Repair authorizations can be requested on this page. Please be ready to provide the following information:
- Return shipping address of the printer
- Billing address
- Printer model
- Printer serial number
- Problem description
- Billing information (Credit Card or PO)
Note: Credit Card information cannot be sent in an email. Please contact Technical Support at 1-800-643-8766 to provide card information over a secure line.
If you already contacted Technical Support and have a case number, you do not need to create another case. Technical Support will create a repair authorization case and send a follow-up email authorizing the return for repair. This email will contain details of the repair, instructions for shipping and confirmation of return shipping address. Do not ship a printer to Brady without obtaining a repair authorization from Technical Support. Printers sent without authorization can become lost or greatly delay repair turnaround time.
Printer Models & Cost
Brady offers warranty & non-warranty repair services for the following benchtop printer models. Printers repaired outside of warranty incur a flat rate cost (costs include print head replacement).
$349 US / $459 CAD
- BBP11 / BBP12
- S3100
- S3000
- i3300
- J2000
$599 US / $779 CAD
- BBP35 / BBP37
- BBP85
- J1000
- J4000
- J5000
$749 US / $979 CAD
- i5100
- i7100
- Wraptor A6200
- ALF Label Feeder
$1499 US / $1949 CAD
- Wraptor (Legacy)*
- A6500
- A5500
- BBP72
The following printers can be repaired that are not listed above:
Not Seeing Your Printer On This List?
See portable flat rates here: Requesting a Repair Authorization for a Brady Portable Printer.
Repair service is no longer offered for these printer models: List of Obsolete Brady Printers (No longer supported or repaired).
Benchtop Warranty Repairs
Printers under warranty are repaired free of charge. User damage is not covered by the warranty.
Shipping
While you would pay shipping to Brady's repair facility, Brady will match your shipping method and pay return shipping to your facility following repair of your printer. Brady does not cover cost to ship the warranty or non-warranty printers to the repair facility.
Box Kits
Brady will send you the original factory box kit with foam inserts upon request. This ensures the printer does not sustain additional damages during shipping. Damages caused due to improper packaging may impact repair cost and turnaround time.
Loaner & Rental Policy
If a loaner unit is available, we'll provide it free of charge for warranty printer repairs. Please be aware that loaner units are subject to availability. Brady also offers rental printers for non-warranty repairs. Contact Brady Technical Support for rental costs and to request a rental printer. Loaner Printer and Printer Rental Programs.
Repair Turnaround Time
Note: This does not include days spent in shipment.
- 5-7 Business days (US)
- 10-14 Business days (Canada)
Repair Warranty
Brady offers a 90-day warranty on parts and labor performed. This warranty does not cover additional issues not reported or related to the original repair case.
