BBP30 / BBP31 / BBP33 / i3300 / i5300 / s3100 - Printer Cannot Sense the Loaded Supply error

Issue

A message displays that the printer cannot sense the loaded label supply.
 

Troubleshooting
 

1. If using the i5300 printer, verify the media displays V:2. The i5300 printer will only work with V:2 labels. Refer to V2 Chip Redesign for B30 Series Materials for more information regarding V:2 materials.

For other printers, verify if the media displays V:2. If the label on the media does not display V:2, it would be yellow.

 

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2. Verify the labels are loaded correctly: Brady BBP30/BBP33 - How to Load Label & Ribbon Materials / BBP31 - How to Load Ribbon and Label Materials / i3300 - How to Load Labels and Ribbon / S3100 - How to Load Ribbon and Label Materials.

3. Verify the label and ribbon combination: BBP30 Ribbon and Label Compatibility Chart / BBP31 Ribbon and Label Compatibility Chart / BBP33 Ribbon and Label Compatibility Chart / i3300 Ribbon and Labels Compatibility Chart / S3100 Ribbon and Label Compatibility Compatibility Chart.

4. Clean the printer:
   • i5300 - How to Clean the Printer
   • i3300 - Cleaning and Preventative Maintenance
   • BBP30 / BBP31 / BBP33 / S3100 - How to Clean Your Printer

If the issue still persists, contact Global Brady Technical Support Contact Information and provide the part number and lot number of the materials: What Is The Label/Ribbon Part Number and Lot Number?