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BBP30 / BBP31 / BBP33 / i3300 / i5300 / s3100 - Printer Cannot Sense the Loaded Supply error

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Article Number	000012669

Title	BBP30 / BBP31 / BBP33 / i3300 / i5300 / s3100 - Printer Cannot Sense the Loaded Supply error

Body

Issue

A message displays that the printer cannot sense the loaded label supply.

Printer cannot sense the loaded label supply.png

Troubleshooting

If using the i5300 printer, verify the media displays V:2. The i5300 printer will only work with V:2 labels. Refer to V2 Chip Redesign for B30 Series Materials for more information regarding V:2 materials.

i5300 V2.png

If using a BBP series printer (BBP30, BBP31, BBP33) or i3300 / s3100:

Verify the labels are loaded correctly: Brady BBP30/BBP33 - How to Load Label & Ribbon Materials / BBP31 - How to Load Ribbon and Label Materials / i3300 - How to Load Labels and Ribbon / S3100 - How to Load Ribbon and Label Materials.
Verify the label and ribbon combination: BBP30 Ribbon and Label Compatibility Chart / BBP31 Ribbon and Label Compatibility Chart / BBP33 Ribbon and Label Compatibility Chart / i3300 Ribbon and Labels Compatibility Chart / S3100 Ribbon and Label Compatibility Compatibility Chart.
Verify if the media displays V:2. If the label on the media does not display V:2, it would be yellow.

Yellow label on the roll of labels

URL Name	BBP30-BBP31-BBP33-i3300-i5300-s3100-Printer-Cannot-Sense-the-Loaded-Supply-error

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