Salesforce

i5300 - "Invalid Ribbon" or "Invalid Supply" Errors

Printable View
« Go Back

Content

 
Article Number000012454
Titlei5300 - "Invalid Ribbon" or "Invalid Supply" Errors
Body
Issue

The i5300 gives an "invalid ribbon" or "invalid supply" error. 


Troubleshooting
 
  1. Confirm the material has the V:2 chip design: V2 Chip Redesign for B30 Series Materials.
​​​​​
  1. Confirm the ribbon and label materials are compatible: i5300 Ribbon and Labels Compatibility Chart.
 
  1. Try another roll of labels and ribbon. If available, try new material with a different part number or lot number. 
 
  1. Clean the sensors on the printer: How to Clean the i5300 Printer.
 
  1. Update the YB Parts Database: i5300 - Update the Parts Database.
 
Contact Brady Technical Support for your region if the issue still persists: Global Brady Technical Support Contact Information. Provide the part number and lot numbers of the material: What Is The Label/Ribbon Part Number and Lot Number?

Related information 
URL Namei5300-Invalid-Ribbon-Error
Powered by