i5100 / i7100 - Check ribbon ink side, inside inking expected error

Issue

The i5100 or i7100 gives a "ribbon ink side" error. 

Causes

• The ribbon is loaded upside down
• The print head requires cleaning
• A printer configuration setting is in conflict with the installed ribbon

Troubleshooting

 

1. Turn off Monitor Ink Side in the printer menu:

 

1. 1. Select the Gear icon.

 

1. 2. Select Setup.

 

1. 3. Select Ribbon.

 

1. 4. Select Monitor Ink Side.

 

 

1. 5. Select Off.

 

1. 6. Select the green checkmark to save the settings.

 

• Make sure the ribbon is loaded in the correct orientation: i5100 - Loading Ribbon and Label Media and i7100 - How to Load Labels and Ribbon.

 

• Clean the print head: i5100 - Cleaning and Preventative Maintenance and i7100 - How to Clean the Printer.

 

If the issue persists, contact Global Brady Technical Support Contact Information for your region and provide the serial number: How to Locate the Serial Number on the i5100 and How to Locate the Serial Number on the i7100.