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Red Exclamation - "Warning - Unknown Part Error" in Brady Workstation

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Article Number000011502
TitleRed Exclamation - "Warning - Unknown Part Error" in Brady Workstation
Body
Issue

The "Warning - unknown part" error indicates the software could not establish bidirectional communication with the printer.




Troubleshooting
 
  1. Verify you selected the correct printer: How to Change the Label Part or Printer in Brady Workstation.
 
  1. Verify the selected label part in Brady Workstation is the same as the materials in the printer.
 
  1. Bidirectional Printers (Smart Printers): If your printer supports bidi, see this article for further troubleshooting: Troubleshooting Bidirectional Communication Issues.
See this article to confirm if your printer support bidirectional communication for installed label materials: Brady Printers That Support Smart Printer Technology.
 
  1. Non-Bidirectional Printers: Not all Brady printers support bidirectional communication. As of the summer '21 release of Brady Workstation, non-bidirectional printers will no longer show this false error: How to Update Brady Workstation.
 
The following Brady Printers do not support bidirectional communication for installed label materials: 
  • J1000
  • A6500
  • A5500
  • Wraptor
  • PR Plus Series
  • i7100
  
URL NameWarning-Unknown-Part-Error-in-Brady-Workstation
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