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M211 - Nothing Prints

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Article Number000012692
TitleM211 - Nothing Prints
Body
Issue

A label file was printed on the Express Labels Mobile application, but nothing prints from the printer. 


Troubleshooting 
 
  1. Verify the printer is connected in the Brady Express Labels application. If the printer lost connection, the gear icon and the printer icon will have a slash through it.
Printer not connected to Express labels app
 
  1. Verify the locking lever for the cartridge is locked. 
M211 Printer.png
 
  1. Verify if there are labels left in the cartridge. Refer to Can I Reset the Smart Cell Microchip Counter on the Label Roll? for additional details.
 
  1. Check the cartridge for damage and replace if necessary. 
 
  1. Check to see if labels are jammed. Refer to M211 - Label Jammed in the Printer or Cutter Cuts Poorly.
 
  1. Reboot the printer. Press and hold the power button for 15 seconds.
URL NameM211-Nothing-Prints
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