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i5100 does not print last label of print job

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Article Number000010911
Titlei5100 does not print last label of print job
Body

Symptoms

  • When a print job is sent to the i5100, it does not print the last label of the print job. This last label is then printed as the first label of the next print job.
  • The i5100 skips the last label.
  • The i5100 prints labels from the previous print job. 

Resolution

This issue was resolved in i5100 firmware version 5.34 and above. Follow instructions to upgrade the i5100 firmware to the latest version here: How to Upgrade the Firmware on the i5100


Temporary Workaround (Deprecated)

Completely power cycle the printer. This has been found to temporarily resolve the issue.


Additional Troubleshooting (Deprecated)

Toggle tear-off mode to confirm the last label is not printed and hidden inside the printer: How to Disable Tear-Off Mode on the i5100

If you are still experiencing this issue after upgrading to firmware version 5.34 or higher, please contact Technical Support and provide this information:
URL Namei5100-does-not-print-last-label-of-print-job
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