S3700 - Error 69 Installed ribbon is not recommended for use with current media

Issue

Error 69 "Installed ribbon is not recommended for use with current media" displays on the S3700.



Cause

The installed ribbon is not compatible with the installed labels. 

Resolution

1. Replace the ribbon with one that is compatible with the installed label supply: S3700 - Ribbon and Label Compatibility Chart.

2. Update the Printer Label Library file: S3700 - Update the Printer Label Library. 

Important: Restart the printer after the update is complete. 

Related information

• S3700 - Label Materials Guide