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M610 Label Printer - Printer is not connecting to the mobile device or does not appear in Express Labels

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Article Number000012882
TitleM610 Label Printer - Printer is not connecting to the mobile device or does not appear in Express Labels
Body
Printer is Not Connecting to the Mobile Device or Does Not Appear in the Express Labels Mobile app

Cause

The Bluetooth is not enabled on the printer or another device is already connected.


Troubleshooting
 
  1. Confirm that Bluetooth is turned on in the printer settings: M610 - Bluetooth Setting.
 
  1. Disconnect the current device by holding the power button on the printer for five seconds. 
Note: Only one device may be connected to the printer at a time. The icon is a steady blue when a mobile device is connected to the printer or if gray if there are no connections. 
 

Related information
URL NameM610-Label-Printer-Printer-is-not-connecting-to-the-mobile-device-or-does-not-appear-in-Express-Labels
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