J2000 - Ink Cartridge Information Does Not Display Correctly in Brady Workstation

Symptoms

• Brady Workstation displays the wrong cartridge information from the printer.
• Ink cartridge information is not updated in the J2000 status monitor.
• The software does not display the "Print Anyway?" prompt, even though the incorrect ink cartridge is installed for the required colors in the print job. 
• A multicolor file prints with the wrong colors (black objects display as cyan).
• J2000 will not print unless the user tabs the "Ink" button on the printer.

Cause

The user has not completed the full ink installation process. 

It is possible to print a Full-Color file with an RYK cartridge. This is normally an error condition where we prevent the user from printing. It would also be possible to print a Multicolor file with a CMY cartridge, in which the colors would be wrong (i.e. all the black objects would look cyan).

Troubleshooting

1. Reload the ink cartridge
2. 1. Press the Ink button.
   2. Open the printer cover.
   3. Remove the Ink cartridge.
   4. Put in new ink cartridge.
   5. Close the cover.
   6. Press the Ink button. 

Important: If Step #6 is never done, then the printer never registers that it has a new cartridge, and our bi-directional information is actually outdated/incorrect. The same (incorrect) info is available in the Brady Status J2000 program.

2. Try another ink cartridge.

3. Try another label roll. 

4. Sometimes it can take time for the connection to establish. Try restarting the PC, software, and disconnecting and re-connecting the printer. In some cases, the cartridge information displayed in Brady Workstation after the printer was left for 20-30 minutes. 

5. Try re-installing the driver: How to Install the J2000 Driver.