Failure Loading Supply Error on the i3300
This error indicates a sensor cannot detect the loaded supply.TroubleshootingCleaning
Adhesive buildup on the media sensors can cause this error:
The Media is Not Loaded Correctly
Make sure the media front edge is placed in the middle of the black roller, also check the position of the yellow media guides: i3300 - How to Load Labels and Ribbon
- Note: In some cases loading the material just past the roller resolved the error. Contact Technical Support of the media repeatedly feeds down into the printer in the gap between the roller and cutter chute.
Custom Label Materials
Some custom clear media cannot be read by the sensors. To confirm if the issue is isolated to a single roll, try loading a different part number or non-custom media.
Firmware
In some instances this error was resolved by updating the i3300 to the latest firmware: How to Upgrade the Firmware on the i3300 Sensor Failure or a Sensor Cannot Read the Notches or Gaps
Load a material that uses a different sensor such as continuous, notched, or gapped media. In some cases custom materials could not be read by a specific sensor inside the printer. If your printer works with some media types but not others, contact Technical Support.
