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Brady Printer Drivers - Checking Printer Status Failed or Driver Installation Failed

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Article Number000006990
TitleBrady Printer Drivers - Checking Printer Status Failed or Driver Installation Failed
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Note: We are aware of a recent Windows 10 update that is blocking driver installation of some Brady printers. See this article for more information: "This operation requires an interactive window station" Driver Install Error

Issues/Symptoms

  • The "Checking Printer Status Failed" or "Driver Installation Failed" error most often occurs when the printer is connected to the PC before running the driver .exe. The printer will be listed in Devices and Printers as "Unspecified". 
  • The Driver install fails every time at System Check and will not finish installing the printer.

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Driver Installation Fails


Note for Brady Workstation Users: Brady Workstation contains internal drivers for many Brady printers. You may not need to install a driver for your printer. See Printers that can direct print from the Brady Workstation software for a list of supported models.
 

Workarounds

 

Method 1 - Uninstall USB Printing Support 
  1. Navigate to Device Manager.
  1. Expand Universal Serial Bus Controllers.
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  1. Right click USB Printing Support and select "Uninstall Device".
 
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  1. Scan for hardware changes or Remove and reconnect the USB cable from the PC side.
Note: Step 5 needs to be completed right after this step.
 
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  1. Select Back on the installer to try again. You may need to select Back multiple times.
 
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Method 2 - Point to the Printer INF from Device Manager

See Also
URL NameBrady-Printer-Drivers-Checking-Printer-Status-Failed
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