Body | If you are experiencing your ribbon feeding out with (or sticking to) the labels, please try the following steps:
- Clean the platen roller and print head. Use a lint-free cloth and 90%+ isopropyl alcohol to wipe down the platen roller and print head. This will remove adhesive. Refer to How to Clean the BMP71.
- Use compressed air to remove debris. Using compressed air will remove debris from your printer, including gears.
- Trying a different label or ribbon can determine if the issue is printer or material related. Refer to BMP71 Ribbon and Label Materials Guide.
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