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BMP51 - Unable to Eject the Label Cartridge

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Article Number000012341
TitleBMP51 - Unable to Eject the Label Cartridge
Body
Issue

An end user is unable to eject a label cartridge from the BMP51 label maker. 

Resolution

Make sure the clear plastic locking lever is in the "up" position (1), then attempt to eject the cartridge by pressing the gray plastic ejection button (2). 
 
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If the clear plastic locking lever is not in the "up" position, gently pull the lever upwards.
 
Lever

Troubleshooting
 
  1. Verify there are no labels jammed in the printer. If the labels are jammed, use a pair of tweezers to carefully pull the labels out of the printer. Try ejecting the cartridge again. Use scissors to cut the jammed labels. 
Important: Be careful using tweezers or anything else sharp as this can damage the printhead. 
 
  1. Try moving the lever up and down to release the platen roller. 
 
  1. Try to gently lift the cartridge up only if the clear lever is in the up position.
Lift the cartridge
 
If you are still unable to remove the cartridge, the printer may need to be repaired. Contact Global Brady Technical Support (Contact Information). If you have a prior case number for this printer or proof of purchase, please provide this information. 
 
URL NameUnable-to-Eject-Label-Cartridge-from-BMP51
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