Body | IssueThe label is jammed in the printer. Resolution
- Press the Unload icon on the home screen of the printer.
- Remove the label roll.
- Cut off bent or damaged labels.
- Reload the labels.
If the Unload icon is grayed out, the jam is impeding movement of the carriage:
- Open the label cover.
- Move the media guide to the left.
- Grasp both sides of the labels close to the leading edge and gently pull out from the printer.
- Cut off any damaged portion of the label roll and re-install the labels.
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