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J2000 - Status Monitor Locks up or Does Not Fully Launch

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Article Number000011468
TitleJ2000 - Status Monitor Locks up or Does Not Fully Launch
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If the status monitor launches and runs without issues, but begins to lock up with the J2000, try the following steps:

  1. Swap out the USB cable. 

  2. Try a different USB port on the PC. 

  3. Try a different PC. 

  4. Uninstall the driver and reinstall the driver: Windows Printer Drivers - Full Driver Removal instructions.

 

  1. Check the USB port on the printer to determine if it has become damaged. If port feels loose, this could indicate it has been pulled from the internal circuit board. 

 

URL NameJ2000-Status-Monitor-Locks-up-or-Does-Not-Fully-Launch
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