If the status monitor launches and runs without issues, but begins to lock up with the J2000, try the following steps:
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Swap out the USB cable.
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Try a different USB port on the PC.
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Try a different PC.
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Uninstall the driver and reinstall the driver: Windows Printer Drivers - Full Driver Removal instructions.
- Check the USB port on the printer to determine if it has become damaged. If port feels loose, this could indicate it has been pulled from the internal circuit board.