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Data Automation - Error Messages & Where to look if print job did not print

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Article Number000010208
TitleData Automation - Error Messages & Where to look if print job did not print
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The Brady Workstation app "Data Automation" will print labels automatically when a data file is dropped / placed / copied into the designated "Watch Folder".  The data is put into a designated label template file then printed. If labels do not print after a data drop, you should do the following to determine why.

1. In Brady Workstation, open Data Automation.
2. Click on "View Print Job History" that appears in lower left.
3. Click to select the row of data  that failed (marked by red x in red circle on left) that appears in the Print Job History section in the center of the screen.
4. Click on the Details button in the bottom center of the screen.

ERROR MESSAGES (displayed in Print Job History, see image at bottom):

A) Mapping: Make sure the fields on the template can accept/fit the data being imported. So far we have foun the cause for this error has been because the text field on the template had the Text Property "Bounded".  Opening the template in Custom Designer or Custom Designer Lite, editing the text field(s) to Unbounded, saving the template and restarting the Print Channel in Data Automation will resolve this error.

B) Design File: The template was edited while the Print Channel was running. Restart the print channel in Data Automation.  Or the Design File (template) was moved (no longer using same path) or file name changed.

User-added image
 

C) Job history or notification says "Print Failed" or "Reprint Failed."  The job history or notification also gives a specific error message. Find the error message in the table below.

 

Error MessageCauses and Solutions 
Jobs not being processed in the print queue for printer [name] on channel [name]

Jobs have been in the print queue for more than five minutes.

  • Make sure the printer is connected to the network.
  • Check the printer display for an error message and address the error.
  • Make sure the printer cover is closed and that it is not out of supplies (ink and label material).
  • Make sure the computer running Data Automation can communicate with the printer.
  • A large print job may be taking more than five minutes to print, causing other jobs in the queue to wait. Jobs will be processed when the long job finishes.
  • The print queue may be paused. In this case you will have first received an error message about the print queue being paused. See the print queue paused error message.
  • There may be an error with the print job. Look in the job history to see if a more specific error was logged five minutes prior to this error. Address the first error.
 
   
Jobs not being processed due to errors in print queue for printer [name] on channel [name]On the computer running Data Automation, go to Devices and Printers in Windows, open the printer in question, and display the print queue. Delete any jobs in error. Remaining jobs will continue printing. 
   
Print queue paused for printer [name]On the computer running Data Automation, go to Devices and Printers in Windows, open the printer in question, display the print queue, and deselect Pause Printing. 
   
Installed part name [part number] does not match template part name [part number]

The label part in the printer is not the part specified in the label template.

  • Install the specified part in the printer.
  • In the printer settings for the channel, turn off Verify installed part before printing.
 
   
Could not retrieve installed part information for printer [name] on channel [name]

The channel is configured to verify that the correct part is installed in the printer, but the software could not communicate with the printer.

  • Make sure the printer is plugged in and turned on.
  • Remove the USB cable for a short time and then reconnect it.
  • In the printer settings for the channel, turn off Verify installed part before printing.
 
   
Cannot find a mapped input column: [column number]The data file that initiated printing is missing a data column. Make sure that the data file being used to generate labels matches the channel configuration. 
   
Error in data file format

The data file is empty.

  • Make sure operators are filling in the data file.
  • Channel configuration may specify that the first row of the data file is a header, but the provided data file has only one row. Change the data mapping to indicate that the data does not have column headers.
 
   
Print queue printer [name] not found for channel [name]The printer has been uninstalled or the print driver was not found. Reinstall the print driver. If you do not have a driver, download one from www.BradyID.com. 
   
Template [path/name] changed after start on channel [name]

The template specified in the error message was edited after the channel was started.

  1. Stop the channel. See Start or stop a channel.
  2. Verify that the template still matches the data file and data mapping configuration. Make any necessary changes.
  3. Restart the channel. Even if no changes were required in step 2, restarting the channel should fix the problem.
 
   
Wrong Supply LoadedChange the paper size in Printer properties. Change the Printer preferences to USER. Restart Data Automation.  


If the error message and details do not let you determine the problem so you can fix it, call Brady Technical Support, preferably from the PC with the software so we can walk you through troubleshooting.
URL NameData-Automation-Error-Messages-Where-to-look-if-print-job-did-not-print
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