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BBP85 - Clean the Printer

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Article Number000010732
TitleBBP85 - Clean the Printer
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Before performing any maintenance procedure that involves opening the enclosure cover, you should remove the power and media from the printer.



Remove Printer Power
 

  1. Remove the power plug from the printer.
 
  1. Press the yellow button on the side and lift the enclosure cover to open.


Materials:

  • Pre-soaked Lint-free swab (PCK-6)
  • Compressed Air


Areas that Require Cleaning:

The Printhead, Platen Roller, and Die-Cut and Leading Edge Sensors require frequent cleaning after every roll of labels or sooner based on the environment the printer is in.

Clean the Printhead

Gently swab the black and green part of the printhead with PCK-6. 
 

Important: DO NOT use anything abrasive or sharp that could scratch the printhead.

 

Green and black part of the printhead

Clean the Platen Roller

Gently push the platen roller and use a swab (PCK-6) to clean the full surface.

Platen roller


Clean the Sensors

The sensors located inside the printer may be covered with dust that results from cutting the media. Sensor locations are shown in the figure. 


Die-Cut and Leading Edge Sensors

Gently wipe the surface of the 4 Die-Cut and Leading Edge Sensors at the locations shown in the figure with PCK-6. Do not allow the alcohol to drip from the swab.
 
Die-cut and leading edge sensors_Resized.png
 

Color Sensors

The 2 color sensors do not need to be cleaned every time. Clean the color sensor every 12,000 inches (30,480 cm) with a swab (PCK-6) to prevent color detection errors. To view the cumulative inches printed, select Menu > More Tools > Diagnostics > Info. 

There are two color sensors in the printer. One is located under the printhead and the other is located above the platen roller and yellow tab.
 
Sensor under the printhead

Color sensor 2_Resized.png

 


Clean the Cutter Blade

If the printer stalls during the cut cycle, the cutter probably needs to be cleaned. Cleaning must be performed by an authorized service technician. Contact Technical Support for assistance.


Clean the Exit Area

Note: You should clean the exit chute after cleaning the sensors. The cleaning swab may be damaged when cleaning the exit area.

Use a pre-moistened swab (PCK-6) from the cleaning kit and clean the exit chute.
 
Exit chute
Important: Normal cleaners with ammonia, soaps, or any acids can damage the screen. Use only a lint-free cloth dampened with isopropyl alcohol. 
 
  1. Lightly moisten a lint-free cloth with isopropyl alcohol, or use a pre-moistened cloth suitable for cleaning a PC screen.
 
  1. Gently rub the damp cloth across the screen until all of the residue is removed.

Dust Cleaning

Dust generated by media cuts can accumulate in the unit. If a significant amount of dust is built up, clean the unit using this procedure.
 
  1. Use compressed air, spray all visible areas inside the printer to remove accumulated dust.
 
  1. Use a cloth moistened with isopropyl alcohol, wipe any remaining dust from inside the printer.
 
  1. Wipe exterior cover and frame of printer for dirt and residue. 

 
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