| BBP85 Error Codes |
| Error # | Problem / Message | Cause | Resolution |
| 15 | Printer Not Ready | The ribbon cover is open | Close and latch the printer cover |
| 16 | Printer error | Ribbon cover was opened during printing | Close Cover to continue |
| 18 | Printer too warm. Print job canceled. | The Printhead is too hot. | The printhead has reached
maximum operating temperature. Let the printhead cool down for approximately 10 minutes, then re-initiate the print job. |
| 20 | Printer too cold. Print job canceled. | The Printhead has not reached operating temperature | Normal operating range is between 50-104° F (10-40° C). Allow printer to warm up to operating temperature before
printing. |
| 48 | Memory Media Validation Failed | Incorrect supply installed. Media sensor cannot detect supply type. | Open cover and install tape correctly. Ensure material is BBP85 compatible (check smart cell flag) |
| 49 | Memory Media Connection Failed | Printer cannot read/write to the smart cell. | Open cover and install tape correctly. Ensure material is BBP85 compatible (check smart cell flag!!) |
| 50 | Memory Media CRC Failed | Data in smart cell may be corrupted. | Open cover and install tape correctly. Try a different roll of material. |
| 51 | Memory Media Incorrect Version | The Tape cell is the wrong version. Printer version is not valid | This would indicate that the machine requires a firmware upgrade. |
| 52 | Memory - Media Remaining = Zero | Number of feet stored in tape cell has decremented to Zero. | The smart cell on the material has a pre-programmed number of feet it allows it to print. Once this number is reached, the smart cell shows this message. This can occur if the user is removing the smart cell "flag" and using it on another roll. DO NOT REMOVE the smart cell flags. |
| 57 | Ribbon Out - Detected purple trailer at end of ribbon roll. | Ribbon has reached the purple trailer at the end of the roll. The print job will continue with a new ribbon. | Replace the ribbon. |
| 58 | Ribbon Out - Detected purple trailer at end of ribbon roll. | Ribbon Out. The printer believes the ribbon has reached the end of the roll. Print Job is Canceled. | Open printer and Replace the ribbon and close the cover, press the Feed key, then the Cut key to discard the unfinished label. |
| 61 | Memory - Media Direct Thermal | Ribbon is loaded, but material is direct thermal. | Direct Thermal media types do not require ribbon. Remove the ribbon and proceed. |
| 62 | Memory - Ribbon Too Narrow | Ribbon is more narrow than the tape installed, and will cause problems. | Install the correct SIZE ribbon for the tape being used. |
| 63 | Install Ribbon Color | The machine has detected that the ribbon installed does not contain the colors needed to complete the printjob. | Install the correct color ribbon into the printer, or select "continue with current ribbon" |
| 64 | Memory - Ribbon Validation failed | Code in Ribbon smart cell is incorrect | Open cover and check that ribbon is installed correctly. Try a different ribbon, or replace ribbon if problem persists. |
| 65 | Memory - Ribbon Connection Failed | No ribbon installed or printer cannot read / write to the smart cell. | Open cover and check that ribbon is installed correctly. Check the ribbon smart cell flag to ensure it is BBP85 Compatible!! |
| 66 | Memory - Ribbon CRC Failed | Ribbon smart cell corrupted. | Replace the ribbon. |
| 67 | Memory - Ribbon Incorrect version | The ribbon cell is the wrong version or the printer version Is not valid | This usually indicates the printer requires a firmware upgrade. |
| 68 | Memory - Ribbon Remaining = Zero | Number of feet stored in ribbon cell has decremented to Zero. | The smart cell on the ribbon has a pre-programmed number of feet it allows it to print. Once this number is reached, the smart cell shows this message. This can occur if the user is removing the smart cell "flag" and using it on another roll. DO NOT REMOVE the smart cell flags. |
| 69 | Memory - Media /Ribbon Mismatch | The Preferred ribbon or secondary ribbon type does not match the installed media type | Install correct ribbon type. |
| 80 | Cutter does not cut | There is a Jam in the cutter | Clear media path at cutter. If the material is cleaned out the cutter, Unplug the power cable of the printer for a few minutes, then plug it back in to cycle the cutter. |
| 84 | Expected Color panel not detected. | The printer timed out while searching the ribbon for the expected color panel. The memory cell indicates the color is there, but the system can't find it. | Try cleaning the ribbon color sensor with compressed air and/or alcohol. Also try installing a different ribbon. |
| 85 | Printer Error | Printer has advanced die-cut media but cannot detect the notch. Sensor may need cleaning or be failing. | Check and clear media path, then reload media. |
