IssueAfter loading label supplies in the A6500, feed is selected. Either the first label in the A6500 advances or no label advances at all. If feed is selected a second time, the label does not advance. Instead, the label tension has excess slack behind the label deflector. Troubleshooting
- Verify that the labels are installed correctly and the rollers are locked in place.
- If neither of these correct the issue, manual adjustments are needed to one of the nuts located on the clutch.
View from the top left side of the printer
Close up image of the nut on the clutch
- Turn the nut on the clutch by 1/4 of a turn towards you if facing the front of the printer with the LCD or counter-clockwise if you are facing the printer where the side door is open.
Important: It is important not to overturn the spool as this can cause further issues.
If the 1/4 turn does not adjust the tension, do one final 1/4 turn. There should be space on either side of the nut.
- Turn off the printer and try to feed the labels.
